0
INFOGRAPHIC: The Case for Customer Service
In order to understand your customers and truly gauge the success of your customer service staff, it is important to…
Browsing: Blog
0
Why great CIOs focus on the customer experience
by Lauren Hart Piper , Vice President, Product Management and Marketing Customer experience is taking center stage on the agendas…
0
Community Software is a Game-Changer for Customer Support
by Lauren Hart Piper , Vice President, Product Management and Marketing, Community software is designed to help companies build their…
0
The Gamification of Reward and Recognition for B2E
by Lauren Hart Piper , Vice President, Product Management and Marketing, Recognition. It is something so many employees want but…
0
Tips for avoiding the online community dead zone
by Lauren Hart Piper, Vice President, Product Management and Marketing With all of the digital “noise” we deal with every…
0
Private Online Communities for Enterprise
by Vicki Tambellini , President and CEO, Many businesses are caught in the debate between publicly accessible content (like a…
0
What are private online communities?
by Vicki Tambellini , President and CEO, Private online communities are web pages or groups that are only accessible to…
0
The “So What” of Social Communities
by Lauren Hart Piper , President and CEO, I remember in my college marketing class, my professor who would always…
0
LinkedIn Sends Thank You Letters to “Innovators”
LinkedIn reached an important milestone this week. Over 100,000 million people have joined LinkedIn and the company sent personal emails to the…